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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steve

June 25, 2025

5  out of  5
rating by Steve
"Had an issue with underwriting over a discount being removed and Mason had it resolved in less than an hour. Without a doubt he is the absolute best State Farm employee I have ever dealt with, Thanks Mason."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Mark Jackson

June 24, 2025

2  out of  5
rating by Mark Jackson
"I will admit, last year was our largest claims with State Farm. We had someone hit my wife's car in a parking lot, I hit a deer while traveling, all 3 cars received hail damage and our home suffered hail damage. All claims are under comprehensive since they are no fault of ours. Since then, our auto insurance has tripled, and the home insurance continues to rise. Our auto premium has changed every month and when we call, we are told they will look into it, but we never hear back. When we called about the home policy, they said it went up due to the age of the roof, we informed that the roof was just replaced, but they have no record and asked for a copy of the invoice that they already paid. Weeks have gone by and no one has reached back out. The icing on the cake, they said they can no longer honor our 1% deductible and moved us to a 2% policy, no reduction in cost, just less service for more money. Unfortunately, State Farm is still the cheapest (at least for now) but the entire industry is broken."
We responded:
"Hi Mark, this is Tailor Solbrack. I’m sorry to hear that your experience with my State Farm office wasn’t as positive as we strive for. Your feedback is important to me, and I’d like the chance to discuss your concerns with you directly to ensure I have explained everything and answered all your questions and concerns. Please contact me at 940-498-2005 at your earliest convenience. "
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Bradley Funck

May 8, 2025

5  out of  5
rating by Bradley Funck
"Paula has great through the whole process of getting light insurance. I highly recommend Tailor and his team"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Brooklyn Taylor

May 8, 2025

5  out of  5
rating by Brooklyn Taylor
"Victoria helped me so much through the process of getting cheaper insurance. she was very helpful and encouraging to get the insurance i needed at a much better price that i pay now. she was so delightful on a personal level and that made the experience much easier in my opinion. i would definitely recommend :)"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kate Bishop

May 8, 2025

5  out of  5
rating by Kate Bishop
"Paula was great! She was highly communicative and understanding. I highly recommend!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jeremy A

April 30, 2025

5  out of  5
rating by Jeremy A
"Paula was a pleasure to work with and got us into the right policy for our property. Paula and the rest of the team at Tailor Solbrack Agency were great at keeping us updated throughout the process, answering all our questions, and provided fast service in a very time sensitive transaction. Thank you Paula and we look forward to working with you again!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Roxanne Rodriguez

April 30, 2025

5  out of  5
rating by Roxanne Rodriguez
"Victoria was super helpful, and nice. She had so much helpful information."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Becca Padron

April 30, 2025

5  out of  5
rating by Becca Padron
"Chris was very knowledgeable, helpful, funny, and made it easy to add an additional vehicle to my insurance."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Rajesh Singh

April 25, 2025

5  out of  5
rating by Rajesh Singh
"From the very first interaction, Paula demonstrated a level of professionalism and courtesy that immediately put me at ease. Her prompt response to my initial inquiry showed that she valued my time and were eager to assist me. This initial impression set the tone for the entire experience and established a foundation of trust. In conclusion, my experience with Paula was exemplary in every aspect. Her professionalism, personalized approach, clear communication, expert advice, and empathetic demeanor combined to create a customer service experience that exceeded all expectations. It is not often that one encounters such a high level of service, and I am grateful for the support and guidance I received. I highly recommend Paula and Tailor Solbrack Agency to anyone seeking insurance assistance, as they truly embody the principles of exceptional advisory and customer service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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James Carr

April 23, 2025

5  out of  5
rating by James Carr
"Victory Rose did a good job writing my policies. I now have them insuring all my homes and vehicles. I priced them with several other agencies and they were the best value."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tammy M

April 23, 2025

5  out of  5
rating by Tammy M
"We are moving from MN to TX and I contacted the nearest State Farm agent located by our new house. Victoria Rose has been so incredibly helpful and has made transferring our policies across states a breeze! One less thing to worry about with a big move! Thank you again Victoria for being so helpful and welcoming! Tammy"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Brandy Scott

April 8, 2025

5  out of  5
rating by Brandy Scott
"Paula is so easy to work with. She was so patient with me and even called to check on me after I was in the hospital for a few days. She worked on our policies to get us the most discounts available."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Dee Rubin

March 28, 2025

5  out of  5
rating by Dee Rubin
"This particular State Farm agency came highly recommended to me by some longtime friends. Paula at the agency was awesome. Friendly, professional, knowledgeable, and easy to work with. Not to mention I saved a lot of money by signing up with them. 👍"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Sarah Lee

March 18, 2025

5  out of  5
rating by Sarah Lee
"Paula was absolutely amazing! She was very helpful when it came to picking out the right insurance for my babies! She was very informative about the insurance as well. She made me feel very comfortable and I felt like I was in good hands. Thank you Paula 😊"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Sara Gillman

March 17, 2025

5  out of  5
rating by Sara Gillman
"Paula was super helpful!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ross Martin

March 14, 2025

5  out of  5
rating by Ross Martin
"Great service from Isobel!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kelly Lambert

March 7, 2025

5  out of  5
rating by Kelly Lambert
"Great customer service!!!"
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Chad Weisinger

March 6, 2025

5  out of  5
rating by Chad Weisinger
"Had a great experience while obtaining a final expense policy. Paula R was extremely knowledgeable about the product and answered all of my questions. Thank you for all of your help, Paula!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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tim sommers

February 18, 2025

5  out of  5
rating by tim sommers
"Great service from Chris. He's down to earth, soft spoken and listens twice as much as he talks. It helps they had competitive rates again. As a long time customer in years past I am very glad to be back. Especially now that I've got Chris. I know I'm well taken care of."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Mark Krauss

January 29, 2025

5  out of  5
rating by Mark Krauss
"Nothing but good things to say after dealing with Chris Scott at State Farm. He actually follows up on emails and answers the phone. That type of customer service is getting hard to find these days. Chris earned my business and saved me some money doing it. Extremely Satisfied!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Amanda Wright

January 29, 2025

5  out of  5
rating by Amanda Wright
"Great service and people! Chris was super helpful in getting me the help I needed when I was stranded on the side of the road. He truly cares and this team does a wonderful job managing my policies!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Sellman Andrea

January 25, 2025

5  out of  5
rating by Sellman Andrea
"Isabel was the BEST! Agent I could get to solve my problem, absolutely amazing, she found solutions for all my questions!! 100% recommended !!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Valencia Dawson

January 22, 2025

5  out of  5
rating by Valencia Dawson
"Victoria Rose did an amazing job and I’m so satisfied with my experience!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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jmartinez099

January 9, 2025

5  out of  5
rating by jmartinez099
"Called looking for a better deal on liability insurance, saved 50% compared to what I was paying monthly to Progressive. Isabel Sosa was awesome, made the process very easy."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Lupita Flores

January 7, 2025

5  out of  5
rating by Lupita Flores
"Thank you for all your assistance, Victoria. You helped me obtain an excellent quote."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"